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Returns Policy

We have a 28-day returns period for full price stock. If for any reason you are not completely happy with your purchase, please return your item undamaged and unused "as new" condition (item must have original tags) within 28 days of the receipt and we will refund you the item purchase price. All products must be returned in the original packaging, in the condition they were received, unworn and with all tags attached. We will not accept worn, damaged, altered or used goods.

Last Delivery dates for Christmas delivery
Standard UK Delivery - orders must be received by 3pm - Thursday 20th December 2018.
Orders placed after 3pm on Friday 21st December may not be despatched until Thursday 27th December.

Discounted or sale items must be returned within 7 days of receipt in order to obtain a refund.

Return Instructions

  • Place the item back into its original packaging.ext
  • Fill in the returns sheet provided and include this with your item and any paperwork sent in the original packaging. Please remember to indicate the reason for return on the returns sheet. Returns information is very important to us to ensure we offer the best customer experience.
  • Please obtain a proof of posting from the Post Office when you return your parcel.
  • If you have lost the returns sheet, no problem, contact our team and they will assist you. enquiries@mycountycitystyle.co.uk
  • The original delivery charge will only be refunded if all items from the original order are returned.

Exchanges

Unfortunately we’re unable to offer exchanges. Please return the item for a full refund and place a new order.

Faulty and incorrect items received

If the item you received is faulty or if you have received an incorrect item to which you ordered, please use the same returns method as described above. Please mark the return reason as damaged for faulty items and not as described for items that were not correct as per your order.

Your statutory rights are not affected. Please refer to the full terms and conditions for the contract of your sale.

Return Address

Barbour Partner Store
7-11 St Werburgh St
Chester
CH1 2DY

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